The Seattle Dog Resort has taken action against the COVID-19 threat for our customers and our employees it also has continued to follow Washington’s Safe Start Guidelines through each phase.
Because of this, we have set updated standards at the start of the pandemic to be followed at our locations. As well as made changes in the business not only to protect our employees, customers, and guests but to make their experience even easier.
Staff Interaction Reduction
This we felt is the most important to focus on as lowering the interactions you have every day helps lower the chances of encountering COVID-19. So following the Safe Start guidelines we have locked the doors and provided a phone number to reach our staff for support. Once we receive a call from a pet parent we quickly get to our door and meet our customers outside.
Additionally, with the integration of the Gingr platform and Customer Portal, the Seattle Dog Resort has drastically reduced the need for not only payment interaction with our staff but reservation, and document handling as well.
The Gingr Customer Portal allows our customers to purchase their discounted daycare or boarding packages, make/update their reservations, update their pets health documents, and so much more from their phones and home computers.
This has reduced the interaction time with our staff for those customers who take advantage of our discounted packages to just receiving and dropping off their dogs.
What are some other practices that our staff use to keep you safe?
Feel Sick? Stay Home.
When our staff does not feel well we stay home, and get tested before returning to work. Screening at the start of every shift helps maintain this standard.
Maintain Social Distancing.
We maintain a 6 foot distance from others at all times including while in the play space.
Wear a mask during all person to person interactions outside of the play space.
Some dogs become aggressive in groups when a handler wears a mask.
To prevent this we remove our masks in the play space.
For this reason we only allow animals and staff into our building and we will have our staff meet you and your family outside of the facility with masks on.
Quarantine guests with symptoms of illness.
If one of our guests displays symptoms of being sick, we want them to feel better but also want to protect our other guests as well.
We protect the pack by removing the dog from the play group, to a private room for observation until it is determined if the guest needs to go home to rest or to a veterinarian to be further assisted.
Clean & Sanitize everything, not just your hands.
Our staff stays on top of cleaning all commonly used areas, as well as continuously cleaning our facility and play areas as they are used throughout the day.
Our team is dedicated to our guests and keeping them safe. We are all working together to create a safe space now and even after the pandemic has passed.